bracket removal
the bracket removal has been terrible recently. sometimes only half the bracket or its not happening at all. also, what happened to the chat guy? that was so helpful and now it doesn't work.
Copy and Paste
Can you tell me why we cant copy and paste into the comments section anymore? is this a feature we can get fixed?
April 7th Updates and Enhancements
We recently released new updates and enhancements to EasyRx! You can find all updates and enhancements at: https://support.easyrxortho.com/portal/en/kb/articles/software-enhancements-updates-and-bug-fixes-2022 EasyRx Automation changes: - New Trimming
February 2022 Updates and Enhancements
NEW FEATURES, ENHANCEMENTS, AND UPDATES New features: New Lab Tracker Enhancement: Cases can be checked-in & completed New Connect lab Enhancement: Connect lab accounts now also undo-check ins on Rxs. New Lab Enhancement: Update Internal Practice Emails
December 2021 Updates and Enhancements
We recently released some great new updates and enhancements! Here is a quick overview of what went out in this release. • Free cutting plane is now out; allows users to place multiple cutting planes at and adjust the angle of the cut per plane. • Rx
Phone system fully restored
Hello everyone! Our phone system is fully restored now; 888-340-3751 is working again. You can call this number or 352-376-2285 or open a chat or email support@easyrxcloud.com for support requests/issues. Thank you for the understanding, EasyRx Sup
Phone System is
Hello everyone! Our phone system is working again, but the 888 is not ringing into the system, please call 352-376-2285 or open a chat or email support@easyrxcloud.com for support requests/issues. Thank you for the understanding, EasyRx Support
Cloud 9 Integration Changes - October 28, 2021
Attention – Cloud 9 Customers – Updated Integration Changes Posted On October 28, 2021, we re-posted the new changes to the Cloud 9 – EasyRx integration. These changes will help link your patients in EasyRx with your patients in Cloud 9. Please check
Cloud 9 Integration Changes - October 22, 2021
Attention – Cloud 9 Customers Last night, we posted changes to the Cloud 9 – EasyRx integration. These changes will help link your patients in EasyRx with your list of patients in Cloud 9. You can read about the new changes in the Setup and Using the
iTero Integration Update - September 1
Yesterday, we added additional servers to process the backlog of iTero scans. This morning, the iTero backlog is returning to normal operating levels. Hopefully, we return to more expected processing times today. Also, we continue to see several hundred
Enhancements and New Parts Released July 10th
We posted a few enhancements, refinments and new parts recently. Changes include Template Part Change More Filtering options for labs New Parts and Enhancements You can read all about these changes in the "What's New". Software Enhancements, Updates,
Changes and Enhancements Posted to EasyRx May 14 to June 10th
From May 14 to June 1, we upgraded a number of our internal technologies to keep our infrastructure current; Recent upgrades include PHP, MySQL, and computer services we're using at Amazon AWS. Although not visible in the UX, these upgrades are necessary
EasyRx Real Time Server Status
Click on the link to for up-to-the-minute information on the service availability of EasyRx. If you are experiencing a real-time, operational issue with one of our services, please contact us for help. EasyRx Real Time Server Status
EasyRx Enhancements and Tweaks
We push our releases to EasyRx every two or three weeks. You can always stay current by reading the Software Enhancements, Updates and Bug Fixes KB: Software Enhancements, Updates, and Bug Fixes - 2021 We're always here to help if you have questions.
iTero "Exporting to Doctor Site" issues
Attention iTero users. We've seen an increase where scans returning "Exporting to Doctor Site" for an extended period of time, and the scans not attaching to EasyRx. We reached out to iTero and they suggested creating a new Rx for the same patient,
Changes posted in November
We posted a number of enhancements, fixes and part changes in November. Including: -A nifty "Needs Review" feature -a option to show uLab cases on the In-House lab dashboard… Visit the "What's New" for more information: https://support.easyrxortho.com/portal/en/kb/articles/software-enhancements-updates-and-bug-fixes-2020
Changes posted on October
We posted a few changes and enhancements to EasyRx in October. New Dsc column added to the practice dashboard New Feature: Switch Practice Additions and changes to the EasyRx Universal Library of Parts and Appliances. We fixed an issue where saved appointment information on prescription could not be deleted We fixed an issue on when editing Shipping Types on the Live Site (Lab Enterprise accounts) We fixed an issue with Templates where Billing Items were not included in the Template Price We fixed
Changes posted to EasyRx in September
We posted a few changes and enhancements to EasyRx in September. We fixed an issue where Completed should be abbreviated with a D, not a C We fixed an issue where the Zip Code did not print on printed Rxs. When fixed an issue where tagged scripts submitted to an Invisalign Tracker Lab did not show under Tagged Scripts. We tweaked the iTero integration where when saved cases are submitted, the queue date is updated to "now" instead of when the case was first saved. This is to fix the issue where
EasyRx Updated. Support of Additional Languages Added!
We posted changes to EasyRx Friday, September 4th. The big new feature is the support of additional languages, like Spanish, French, Italian and others. You can read all about the new changes in the EasyRx Update KB. As always, we're available if you have questions or feedback The EasyRx Team
New Changes and Parts posted to EasyRx
We posted new changes and parts to EasyRx the last couple of weeks. Please review the Software Enhancements, Updates and Bug Fixes - 2020 We're here if you have questions, Thanks, The EasyRx Team
EasyRx Updated
We've posted enhancements, new parts and a few bug fixes the last few weeks. Details can be found in the "What's New" Software Enhancements, Updates and Bug Fixes - 2020 Thanks, The EasyRx Team
EasyRx Updated
EasyRx Updated July11, 2020 We posted enhancements to the Refinement Tools in Bracket Removal. There are now options for Block Out and Cutout and a cool slider bar to control the size and depth of each Refinement Tool. We also posted several part changes. You can read about the new changes in the What's New: https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 As always, we're available if you have questions or feedback. The EasyRx Team
EasyRx 3D Enhancements - Coming Soon
All – we’re working on some really cool and powerful enhancements to EasyRx 3D: · EasyBase · Angled Base · Chamfered base · Vertical Cutting now 90 degrees to cutting plane We put together a short video on these changes. https://youtu.be/UyQEYKEb6FY These enhancements should be out very soon. We’ll post when released. The EasyRx Team
EasyRx Updated, May 23rd
We posted a few tweaks to EasyRx on, Saturday, May 23rd. Details in the "What's New" https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 We're here if you have questions, The EasyRx Team
Economy Restart
We are wonderfully excited and grateful to see practices and labs reopening. EasyRx activity has gone from essentially 0 to full speed in a couple of weeks; just today, submitted prescription volume reached pre COVID levels. The increase in activity is great to see. One dynamic of the restart is many users need a little help. Inbound support contacts and trainings are way up, at higher levels then pre COVID. Fortunately, we did not lay off any staff during the shutdown; our team is fully staffed.
EasyRx updated, May 8th
We posted a few tweaks to EasyRx, Friday May 8th. Date Needed now available on submitted cases to uLab, Lab Profile tweaks and EasyConnect now live. Details in the "What's New" https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 We're here if you have questions, The EasyRx Team
EasyRx Updated April 21 and April 22, 20220
More enhancements, bug fixed and such posted during COVID-19. This week we posted updates twice. New Stuff added: -Mark cases as Unable to Deliver and On-Hold -Mark cases as Received and Re-Sterilized -Preserve Occlusion when saving STL files in EasyRx 3D -Many new parts Details can be found here: EasyRx Updates Notes 20202 The EasyRx Team
EasyRx Updated April 3, 2020
We continue to use this unique time to post updates to EasyRx. We posted a few changes to EasyRx on April 3rd. One exciting new changes is a new label size options in EasyRx 3D. Details can be found in the What's New Document..let us know of questions. https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 Thanks, The EasyRx Team
Changes posted to EasyRx.
All - We've posted a few changes to EasyRx recently; details can be found in the What's New Document..let us know of questions. https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 The EasyRx Team
COVID-19 Update - We're open and fully staffed
EasyRx is 100% distributed workforce; we already all work from home. While we all adjust to the impact of COVID-19 on our daily lives, please know EasyRx is open during regular office hours and fully staffed. Although it is a very unique time for everyone, we're focused as much as possible on business as usual. We recommend everyone follow all recommendations to deal with COVID-19. Sincerely, Todd Todd
EasyRx – uLab Systems Integration update
EasyRx – uLab Systems Integration update We posted changes last night to change the behavior on cases submitted to the uLab Systems lab account. Now, the practices can edit cases, and do the following: • Un-submit • Checkin • Undo CheckIn • Mark as Completed These are the same features available to cases submitted to the in-house lab. Also, cases submitted to uLab Systems now show on the Aligner Tracking Dashboard. We hope this improves the workflow of uLab cases. Let us know of questions. Thanks,
Attn uLab customers who have enabled the EasyRx – uLab Integration
We posted a change last nigh where cases submitted to the uLab Systems Connected account show on the Aligner Tracking Dashboard. This is now live. We are working to enhance the integration to allows cases submitted to the uLab Systems lab to allow editing by the practice. These changes will support: un-submit CheckIn Undo CheckIn Mark as Completed We hope to have these changes out next week Also, today, files can be uploaded to uLab cases, after the cases are submitted. When viewing the case,
EasyRx Updated January 25, 2020
We pushed a few changes to EasyRx to the live site this weekend. Our first release of 2020. You can read all about the changes in the "What's New" KB article: https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 Thanks, The EasyRx Team
Daily Support and Training Call at 4PM EST
The EasyRx Support and Training Team get together daily at 4 PM EST to review open support issues and review the training schedule for the next day. This call is Monday - Thursday at 4 PM EST for 30 minutes. There is no call on Friday. Also, on Monday's at 4PMEST, we have a company conference call, we call the General Stand-Up, where the entire company joins the call to get together as a team. We review all that is going on at EasyRx and Jenmar and discuss the coming week. During these calls,
Issues with public facing website on Microsoft Internet Explorer and Microsoft Edge
We're having intermittent issues with our public-facing website, https://easyrxcloud.com/ loading on Microsoft Internet Explorer or Microsoft Edge. Sometimes the home page loads blank. We're working with our host provider to research. In the meantime, the public website loads fine on Safari, Chrome, and Firefox. If you normally use IE or Edge and open the website to login, you can navigate direct to the login page via this URL: https://app.easyrxortho.com The EasyRx Team
New Phone System – Same 888.340.3751 number.
EasyRx is implementing a new phone system today, named 3CX. The 3CX phone systems offers more flexibility and features than our prior system. Also, this is continued work to integrate Jenmar, which we acquired back in July, into EasyRx. EasyRx and Jenmar now use the same phone system. The EasyRx 888 number remains the same, 888.340.3751. You can read more about the Jenmar acquisition here: (https://easyrxcloud.com/news/easyrx-announces-closing-on-acquisition-of-jenmar-international/ You’ll notice
EasyRx enhancements and fixes posted December 21st
We posted a few tweaks and enhancements to EasyRx on December 21st. Please visit the What's New for more information. What's New KB article: Thanks, The EasyRx Team
Integration with 3M™ Oral Care Portal Released
We are very excited to announce we have released an integration with the 3M™ Oral Care Porta, allowing access to STL scans from EasyRx. Check out this KB article on setup and using the integration. https://support.easyrxortho.com/portal/kb/articles/the-3m-oral-care-portal-and-easyrx-integration We're here if you have questions, The EasyRx Team
Intermittent iTero Integration issue today
We are seeing intermittent iTero integration issues today, which is impacting attaching iTero scans. We’re monitoring the issue, and will provide updates. The EasyRx Team
EasyRx Update - November 29, 2019
We posted exciting new enhancements to EasyRx. You can read all about these new changes in the What’s New knowledge base article. https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2019 The big new enhancement is that you can now attach iTero scans from the patient record in Patient information. It is no longer is it required to create a Rx to access the iTero. if needed or if you prefer, go to patient information to attach scans. As always, we’re available
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