SureSmile Files with Attachments

SureSmile Files with Attachments

We're hearing more and more reports of issues with SureSmile files with attachments, with attachments being removed. 

We've seen the attachments removed in these scenarios:


1      Removed with Optimize runs
2.     When saved, the attachments are removed

Per Tom, who researched the issue, here is the reason

"Regarding those SureSmile files with the attachments, the problem is the sometimes attachments are not actually attached to the model. They’re slightly floating out in space near the model.  To fix, we need to add a self-join process into Optimize or into 3D to identify those floating objects that could be joined with the model and then join them to the model. Right now we discard them because they’re not part of the model and we make the assumption that things floating in space around the model that are not attached to the model are junk." 

So, we are aware of the issue and we'll see what we can do to fix it.  For now, please know you may have issues with SureSmile with Attachments. 

Please lets know of any questions.

The EasyRx Team