"Exporting to Dr. Site" scan status under iTero integration
This is what you'll want to do on the iTero scanner to clear up
this issue with this new iTero status "Exporting to Dr. Site" that
prevents scans from attaching. If you are saving the scans on your iTero
as IRECORD or Invisalign + IRECORD you don't need to do anything
differently when taking the scan, this is just something that has
started happening with iTero that hopefully will be cleared up by them
(more info below images).
After doing this
it should then let you attach the new Case Order ID using the
integration. If you already submitted the case to a Commercial Lab and
the Lab hasn't checked it in yet you can view that Rx and click
If a Commercial Lab has checked-in the case you can ask the
Lab to unsubmit the existing Rxs in EasyRx and then try to attach these
new iTero IDs to the Rx or you can make new Rxs, but if you do that I
would just make sure that they don't charge you for duplicates.
Let us know if you have any questions!
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