TOPS Integration Window not Allowing Certain Actions

TOPS Integration Window not Allowing Certain Actions

Some issues we've had reported when launching into EasyRx out of TOPS on a Mac.

1) Patient Name is very faint
2) "Date Needed" Calendar will not display when you click the Date Needed box
3) The "Sign & Submit" button at the bottom of the created/Saved Rx does not do anything when clicked

These issues are likely caused by the Mac's OS being out-of-date- they need to be updated to version 10.12.6 or higher.

We recommend deferring to the IT group if one is contracted, and if IT work is handled within the Practice please be aware of what an OS update might do to the setup before someone at the office upgrades the OS by themselves.

For a short-term fix, open up EasyRx in another browser (outside of the TOPS integration window) which should allow you to finish up with the Rx, review and submit, etc.

Any further issues would warrant a call to TOPS and we at EasyRx have the Support manager from TOPS' email if we need to escalate.

    • Related Articles

    • Enabling and using the EasyRx / TOPSortho integration

      If your practice users TOPSortho for your practice management, there is an available EasyRx integration to help shave around 10-20 seconds off EACH case you submit! What is required to get the integration? -An Active EasyRx Practice Standard, 3D ...
    • Enabling and Using the Medit Link Integration

      Please find the appropriate section in this article: Section 1 - Enabling the Integration  Section 2 - Using the Integration  There are only two requirements to use this feature properly: -Enable the integration  -When sending an Rx in EasyRx, link ...
    • iTero Integration - How to enable and use the EasyRx / iTero Auto-Attach feature

      ​ Please find the appropriate section in this article: Section 1 - Important notes for both the practice/lab - please read Section 2 - Guide For Labs Section 3 - Guide For Practices (includes accessing scans with in-house labs) Section 1 -- Important ...
    • Enabling the OrthoAnalyzer Integration

      Enabling the OrthoAnalyzer integration  To complement our 3Shape Communicate integration and to continue to integrate EasyRx with the 3Shape ecosystem, we've added a new integration with their OrthoAnalyzer software. The integration supports: ...
    • Planmeca Romexis Integration

      EasyRx now integrates with Planmeca Romexis, version 5.3.3,  allowing Planmeca scans to be exported directly to EasyRx.  SETUP To set up the integration, follow these steps: 1.      Go to Admin -- Local Settings to open the set up screen: 2.      ...