Practices - General Information
"I deleted an Rx and need it back. What do I do?"
Deleted prescriptions If you've deleted an Rx and need it back, you can contact our Support (Phone: (888)340-3751 email: support@easyrxcloud.com) to restore the Rx within 60 days from deletion. Please provide us with the practice name, patient name, ...
Enabling & Using The Invisalign Barcode Scanning (Invisalign Scanned)
About Invisalign Bar Code Scanning EasyRx added a new feature for accounts using Invisalign Tracker labs to track Invisalign cases. The Invisalign Bar Code Scanning feature allows the bar code displayed on the outside of Invisalign boxes to be ...
How to Change or Cancel Your EasyRx Plan
Looking to change or cancel your EasyRx Account? This article will walk you through the steps to change or cancel your account. If you have questions about your plan, please contact the EasyRx Team at sales@easyrxcloud.com or 1-888-340-3751 Change ...
Time Zone Support, Practice Accounts
We've added Time Zone support to practice accounts, to support 3rd part integrations like practice management integrations. Go to Account Settings to set your time zone. Area Impacted by time zone: Practice management integrations, displaying the ...
EasyRx 3D is running slow. Why?
Why is EasyRx 3D Running Slow? Let's find out. When EasyRx 3D is running slow, there could be several reasons for it. Most of the issues are usually on the client's side, which means they are related to your own computer and internet connection. Here ...
"Not accessible" error when accessing EFS
If you encounter this error while trying to retrieve scans, here's a simple solution to try: The issue we've identified is that certain special characters in the patient's name, such as quotation marks (and possibly others), can cause problems when ...
The Enhanced Invisalign Tracking Lab
We've added more features to the Invisalign Tracker Lab, to better support and track Invisalign cases. Prerequisites -Practice Premium Subscription -A Invisalign Tracking lab set up and enabled on your system. Please contact support to set up your ...
How do I unsubmit a case to my lab?
EasyRx includes a handy feature called "Unsubmit" that will allow you to, well, unsubmit a case you've already submitted to your lab. This feature comes in handy for things like: Patient found their appliance and no longer needs the rx, you ...
Configuring 3D Resin Models, Aligner Rxs, Indirect Bonding Rxs, and Digital Study Model options
For Practice Premium Accounts that have an In-House Lab This guide can also be used for all EasyRx Lab Accounts -- labs can access these options in the [configure] tab at the top of their dashboard. Here we will quickly cover how you can setup ...
Configuring your Indirect Bonding Prescription (IDB) form
As of Nov 2016, we've revamped our Indirect Bonding (IDB) Prescription form! Your lab has the ability to configure options that will be available for your EasyRx Practice users when creating an IDB case. Here is the new form your customers will see ...
Creating an Aligner Prescription
The Prescription Workspace includes a nifty Aligners Rx form that you can use to designate Aligner Treatments for your patients! You can access this form by [Create Rx] from your Dashboard or from a Patient Record. Then once you land on the ...
Creating an Indirect Bonding Prescription
This guide outlines how to to access and create an Indirect Bonding Prescription in EasyRx. Access the Indirect Bonding Rx form by going to [Create Rx], then on the Prescription Workspace, selecting the [Indirect Bonding] tab located below the ...
Prescription Feedback feature for Practices: How it works and important information
In January 2016, we implemented a groovy feature called Prescription Feedback. The goal of this feature is to give practices the power to provide feedback to their lab(s) regarding a finished prescription appliance by rating different attributes ...
I See a "Pending Notification" and/or "Case Notification" on a Prescription - What is it?
Often times, your lab may want to communicate important changes, requests, or general information to you using EasyRx regarding prescriptions. We provide a robust and secure feature called "Send Notifications" for EasyRx Lab users to alert practice ...