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Real-Time Status

View up-to-the-minute information on service availability of EasyRx. If you are experiencing a real-time, operational issue with one of our services, please contact us for help.
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    Join our EasyRx User Webinars to review EasyRx, learn what's new, and ask our trained EasyRx Team questions about your account.


      • Sticky Posts

      • EasyRx Real Time Server Status

        Click on the link to for up-to-the-minute information on the service availability of EasyRx.   If you are experiencing a real-time, operational issue with one of our services, please contact us for help. EasyRx Real Time Server Status
      • Daily Support and Training Call at 4PM EST

        The EasyRx Support and Training Team get together daily at 4 PM EST to review open support issues and review the training schedule for the next day.  This call is Monday - Thursday at 4 PM EST for 30 minutes. There is no call on Friday. Also, on Monday's at 4PMEST, we have a company conference call, we call the General Stand-Up, where the entire company joins the call to get together as a team. We review all that is going on at EasyRx and Jenmar and discuss the coming week.    During these calls,
      • Announcements

      • Changes and Enhancements Posted to EasyRx May 14 to June 10th

        From May 14 to June 1, we upgraded a number of our internal technologies to keep our infrastructure current; Recent upgrades include PHP, MySQL, and computer services we're using at Amazon AWS.  Although not visible in the UX, these upgrades are necessary
      • EasyRx Real Time Server Status

        Click on the link to for up-to-the-minute information on the service availability of EasyRx.   If you are experiencing a real-time, operational issue with one of our services, please contact us for help. EasyRx Real Time Server Status
      • EasyRx Enhancements and Tweaks

        We push our releases to EasyRx every two or three weeks. You can always stay current by reading the Software Enhancements, Updates and Bug Fixes KB: Software Enhancements, Updates, and Bug Fixes - 2021 We're always here to help if you have questions.
      • iTero "Exporting to Doctor Site" issues

        Attention iTero users.  We've seen an increase where scans returning  "Exporting to Doctor Site" for an extended period of time, and the scans not attaching to EasyRx.  We reached out to iTero and they suggested creating a new Rx for the same patient,
      • Changes posted in November

        We posted a number of enhancements, fixes and part changes in November.  Including: -A nifty "Needs Review" feature -a option to show uLab cases on the In-House lab dashboard… Visit the "What's New" for more information: https://support.easyrxortho.com/portal/en/kb/articles/software-enhancements-updates-and-bug-fixes-2020