Could Not Obtain Authorization from EasyRx Error (Refreshing the EasyRx Token)

Could Not Obtain Authorization from EasyRx Error (Refreshing the EasyRx Token)

The error "Could Not Obtain Authorization from EasyRx" is typically caused by the refresh token expiring that connects EasyRx to VisualDLP. This can be resolved by disconnecting and reconnecting your EasyRx account in Global Settings.

1. Select Global Settings from the Launch Pad











2. Click Integration Settings
 

3. Click "Disconnect EasyRx Account"


4. Click "Login"


5. The system will take you to app.easyrxortho.com to login with your EasyRx credentials. Then Click "Login".

6. This will reconnect the EasyRx account and return you to the Global Settings Page. 


8. Return to Order Management and verify the error is resolved by viewing a prescription or inviting an account to EasyRx.

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