EasyRx Real Time Server Status
Click on the link to for up-to-the-minute information on the service availability of EasyRx. If you are experiencing a real-time, operational issue with one of our services, please contact us for help. EasyRx Real Time Server Status
Copy and Paste
Can you tell me why we cant copy and paste into the comments section anymore? is this a feature we can get fixed?
April 7th Updates and Enhancements
We recently released new updates and enhancements to EasyRx! You can find all updates and enhancements at: https://support.easyrxortho.com/portal/en/kb/articles/software-enhancements-updates-and-bug-fixes-2022 EasyRx Automation changes: - New Trimming
Phone system fully restored
Hello everyone! Our phone system is fully restored now; 888-340-3751 is working again. You can call this number or 352-376-2285 or open a chat or email support@easyrxcloud.com for support requests/issues. Thank you for the understanding, EasyRx Sup
Phone System is
Hello everyone! Our phone system is working again, but the 888 is not ringing into the system, please call 352-376-2285 or open a chat or email support@easyrxcloud.com for support requests/issues. Thank you for the understanding, EasyRx Support
iTero Integration Update - September 1
Yesterday, we added additional servers to process the backlog of iTero scans. This morning, the iTero backlog is returning to normal operating levels. Hopefully, we return to more expected processing times today. Also, we continue to see several hundred
Enhancements and New Parts Released July 10th
We posted a few enhancements, refinments and new parts recently. Changes include Template Part Change More Filtering options for labs New Parts and Enhancements You can read all about these changes in the "What's New". Software Enhancements, Updates,
EasyRx Enhancements and Tweaks
We push our releases to EasyRx every two or three weeks. You can always stay current by reading the Software Enhancements, Updates and Bug Fixes KB: Software Enhancements, Updates, and Bug Fixes - 2021 We're always here to help if you have questions.
Changes posted in November
We posted a number of enhancements, fixes and part changes in November. Including: -A nifty "Needs Review" feature -a option to show uLab cases on the In-House lab dashboard… Visit the "What's New" for more information: https://support.easyrxortho.com/portal/en/kb/articles/software-enhancements-updates-and-bug-fixes-2020
EasyRx Updated. Support of Additional Languages Added!
We posted changes to EasyRx Friday, September 4th. The big new feature is the support of additional languages, like Spanish, French, Italian and others. You can read all about the new changes in the EasyRx Update KB. As always, we're available if you have questions or feedback The EasyRx Team
New Changes and Parts posted to EasyRx
We posted new changes and parts to EasyRx the last couple of weeks. Please review the Software Enhancements, Updates and Bug Fixes - 2020 We're here if you have questions, Thanks, The EasyRx Team
EasyRx Updated
We've posted enhancements, new parts and a few bug fixes the last few weeks. Details can be found in the "What's New" Software Enhancements, Updates and Bug Fixes - 2020 Thanks, The EasyRx Team
EasyRx Updated, May 23rd
We posted a few tweaks to EasyRx on, Saturday, May 23rd. Details in the "What's New" https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 We're here if you have questions, The EasyRx Team
EasyRx updated, May 8th
We posted a few tweaks to EasyRx, Friday May 8th. Date Needed now available on submitted cases to uLab, Lab Profile tweaks and EasyConnect now live. Details in the "What's New" https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2020 We're here if you have questions, The EasyRx Team
COVID-19 Update - We're open and fully staffed
EasyRx is 100% distributed workforce; we already all work from home. While we all adjust to the impact of COVID-19 on our daily lives, please know EasyRx is open during regular office hours and fully staffed. Although it is a very unique time for everyone, we're focused as much as possible on business as usual. We recommend everyone follow all recommendations to deal with COVID-19. Sincerely, Todd Todd
Attn uLab customers who have enabled the EasyRx – uLab Integration
We posted a change last nigh where cases submitted to the uLab Systems Connected account show on the Aligner Tracking Dashboard. This is now live. We are working to enhance the integration to allows cases submitted to the uLab Systems lab to allow editing by the practice. These changes will support: un-submit CheckIn Undo CheckIn Mark as Completed We hope to have these changes out next week Also, today, files can be uploaded to uLab cases, after the cases are submitted. When viewing the case,
New Phone System – Same 888.340.3751 number.
EasyRx is implementing a new phone system today, named 3CX. The 3CX phone systems offers more flexibility and features than our prior system. Also, this is continued work to integrate Jenmar, which we acquired back in July, into EasyRx. EasyRx and Jenmar now use the same phone system. The EasyRx 888 number remains the same, 888.340.3751. You can read more about the Jenmar acquisition here: (https://easyrxcloud.com/news/easyrx-announces-closing-on-acquisition-of-jenmar-international/ You’ll notice
Intermittent iTero Integration issue today
We are seeing intermittent iTero integration issues today, which is impacting attaching iTero scans. We’re monitoring the issue, and will provide updates. The EasyRx Team
EasyRx Update - November 29, 2019
We posted exciting new enhancements to EasyRx. You can read all about these new changes in the What’s New knowledge base article. https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2019 The big new enhancement is that you can now attach iTero scans from the patient record in Patient information. It is no longer is it required to create a Rx to access the iTero. if needed or if you prefer, go to patient information to attach scans. As always, we’re available
EasyRx Updated October 24, 2019
We posted a few new changes to EasyRx Thursday night. Check out the What's New for details: https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2019 The EasyRx Team
EasyRx now integrates with Planmeca Romexis version 5.3.3.
We are very excited to announce EasyRx can now be integrated into Planmeca Romexis, allowing Planmeca scans to be easily exported to EasyRx. For more details, check out this Knowledgebase article: https://support.easyrxortho.com/portal/kb/articles/planmeca-romexis-integration Thanks, The EasyRx Team
Attention Dolphin Management Users
Did you know in the latest version of Dolphin Management, you can add EasyRx to the new Favorites tab. Making it super quick and easy to open EasyRx:
EasyRx Login Screen Changing
We’re updating the EasyRx Login screen to support additional login types like Single Sign On. We created a short video showing the new login screen. https://www.youtube.com/watch?v=zVsgWdGANyA We’re posting the new changes Friday night, September 20th. Please note: Your EasyRx user-name and password is NOT changing, only the login screen. As always, we’re available if you have questions or feedback. The EasyRx Team
Invisalign Tracking Lab Enhanced
We've added more features to the Invisalign Tracker Lab, to better support and track Invisalign cases. Check out this EasyVid to learn more on how to use our Invisalign Tracking Lab. Check out this EasyVid https://youtu.be/x_WfuqzBZ6Q
EasyRx Updates posted in August
We posted a few enhancements and corrections during August. Recent changes include: Regional Currency now supported EnvisionOne RP software now supported Program fixes and minor enhancements More Parts and Appliances You can read all about the changes in the Software Updates KB article: https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2019
EasyRx Updated July 29, 2019
We posted exciting new enhancements to EasyRx. You can read all about these new changes in the <a href=" https://support.easyrxortho.com/portal/kb/articles/software-enhancements-updates-and-bug-fixes-2019”target=_blank>What’s New</a> knowledge base article. As always, we’re available if you have questions or feedback. The EasyRx Team
Changes posted July 3rd
We posted a couple changes last night -We fixed a bug with the new Favorites feature where date ranges like "Last 30 Days" did not include the correct days -We fixed a bug which allowed cases to be submitted to the Universal Library of Parts and Appliances. You should only be able to save cases, not submit cases to the Universal Library The EasyRx Team
Happy 4th of July!
EasyRx is closed Thursday, July 4th celebrating Independence Day in the United States. We wish everyone an enjoyable and relaxing July 4th. Read the story of the 4th here: The 4th of July Story. We’ll be back at work on Friday, with a smaller team, ready to go. The EasyRx Team
EasyRx closed Memorial Day, May 27th
All -- EasyRx is closed Monday, May 27th, to celebrate Memorial Day. We'll be back at it on Tuesday. Happy Memorial Day The EasyRx Team
SureSmile Files with Attachments
We're hearing more and more reports of issues with SureSmile files with attachments, with attachments being removed. We've seen the attachments removed in these scenarios: 1 Removed with Optimize runs 2. When saved, the attachments are removed Per Tom, who researched the issue, here is the reason "Regarding those SureSmile files with the attachments, the problem is the sometimes attachments are not actually attached to the model. They’re slightly floating out in space near the model. To
2 appliances, one patient
Is it possible to assign two appliances with different prescriptions either at the lab or the office, for one patient?
Lab
How can i add a lab or edit a new one?
Optimize performance recently.
You may have noticed a spike in the time it is taking for STL files to Optimize once uploaded. Recently, we've seen a significant increase in the number of STL files uploaded to EasyRx -- especially large batches of STL files being uploaded at once -- most likely for clear aligner workflow. For example, we may see 50 or 100 STL files uploaded in a few seconds. It is perfectly fine customers are doing this; we need to handle it better. The core issue is Optimize works on a first in / first out
EasyRx Facebook User Group Now Online
We invite you to join the EasyRx Facebook User Group. Join the user group to share and discuss with other EasyRx users how they use EasyRx in their practices. Follow the link to join! EasyRx Facebook User Group The EasyRx Team
EasyRx is migrating to a new URL - www.easyrxcloud.com
We recently started the rather large project to migrate the EasyRx UR from www.easyrxortho.com to www.easyrxcloud.com. We're moving to www.easyrxcloud.com to make it easier to expand to other markets and international. We included cloud since EasyRx is a 100% web application with no local software to install. We really wanted www.easyrx.com, but a pharma company owns that URL and wanted too much money to acquire it. Our public website is now www.easyrxcloud.com and all of our email addresses
EasyRx Enhancements and new parts released
We posted new enhancements and parts on December 7th and December 14th. Visit the Software Enhancements, Updates and Bug Fixes - 2018 KB article for complete details. Software Enhancements, Updates and Bug Fixes - 2018
3D Printed Resin Model Dropdownbox
I was wondering about the 3D Printed Resin Models Drop down box and how other easyrx users use it? If Doctor wants Upper and Lower 3D Printed models do I have to make one of the drop downs "Upper and Lower 3D Printed Models" and double the price since it is really 2 models, Or do I just have "3D Printed Model" and have them click the "add a second set" check box? The reason I ask is that I want to track how many arches I print in the "Stats" area but If I have "Upper and Lower 3D Printed Models"
We're upgrading our social media presense
Follow EasyRx on Social Media We are working hard to increase our social media presence. We invite you to follow us on the following platforms: Facebook: https://www.facebook.com/easyrx/ Twitter: https://twitter.com/easyrx LinkedIn: https://www.linkedin.com/company/easyrx/ Instagram: https://www.instagram.com/easyrx/ We’re coordinating weekly posts on EasyRx, industry news and customer spotlights. Thanks!
Attention Dolphin Customers
Dolphin Management v9, which supports the new Treatment Card --> EasyRx Integration is now in beta! We are super excited about this new integration. Go here to read about this new integration: Dolphin Management Treatment Card Integration If you are currently beta testing Dolphin Management v9, please let us know and we'll help you enable the integration. If you would like to get on the list for v9, let us know and we'll contact Dolphin for you. Thanks, The EasyRx team
Attention SureSmile Users
We've seen a increase in the number of SureSmile Scans uploaded to EasyRx 3D. We're finding many customers wish to use the EasyRx 3D Label Feature to label these models. In the August 24 update, we made a few changes to the EasyRx Optimize process to better handle these SureSmile Files: If EasyRx Optimize finds the SureSmile STL is compatible with EasyRx 3D, the Optimized process will execute and leave the SureSmile base on the file. These files can be oriented, labelled and printed If EasyRx
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